What To Do When Your Grubhub Driver Not Moving?

Grubhub, a popular food delivery platform, connects customers with local restaurants, enabling them to enjoy their favorite meals in the comfort of their homes. As a key component of the delivery process, Grubhub drivers play a vital role in ensuring customer satisfaction.

However, there may be occasions when a customer notices that their Grubhub driver is not moving, which can lead to confusion and concerns about the timely arrival of their food.

Waiting for a Grubhub order can be frustrating, especially when the app says your driver is “on the way” but they’re not actually moving.

Why is Your Grubhub Driver Not Moving?

There can be many reasons why your driver isn’t moving, and it’s important to understand what those reasons are in order to figure out the best course of action. Let’s take a look at some of the most common issues and how you can address them.

App Glitch

A technical issue with the Grubhub app is one of the most common causes of delayed delivery times. This could be anything from a slow loading time to an error message when you try to place an order.

If this happens, it is best to contact Grubhub and let them know as soon as possible so they can investigate further and work on resolving the problem.


Traffic jams are another common reason why your driver might not be moving. Depending on where you live, traffic can be unpredictable and difficult to avoid—especially during rush hour or holidays like Thanksgiving or Christmas when roads are particularly congested.

If this happens, there may not be much you can do to speed up delivery, but you should still contact your driver or Grubhub to get an estimated time of arrival (ETA).

Delay in Receiving Order

Sometimes, orders are delayed due to a delay in receiving them from the restaurant or store—even after you have placed your order through Grubhub.

If this happens, it is best to contact the restaurant directly and ask them about their progress with preparing your meal so that you can get an accurate ETA for delivery time.

Bad Weather

Bad weather conditions such as heavy snowfall or icy roads can cause delays in delivery times as well since drivers need to take extra precautions when driving in inclement weather.

In this case, it is best to check with both the restaurant and driver for updates on their progress so that you have an accurate ETA for delivery time based on current weather conditions.

Vehicle Problems

Vehicle problems such as flat tires or engine issues can also cause delays in delivery times if they occur while a driver is out delivering food orders.

The best thing to do in this situation is contact both the restaurant and driver directly so that they can provide updates on their progress and give you an accurate ETA for delivery time once any vehicle issues have been resolved.

Working For Multiple Apps

Finally, some drivers may choose to work for multiple food delivery apps at once which could lead to delays in getting orders delivered if they have too many orders at once or if one particular order takes longer than expected due to unforeseen circumstances such as bad weather or traffic jams.

If this happens, it is best again to check with both the restaurant and driver for updates on their progress so that you have an accurate ETA for delivery time based on current conditions at that moment in time.

What to do When a Grubhub Driver Doesn’t Deliver

With all these potential reasons why your Grubhub driver might not be moving come several different solutions depending on what exactly is causing the delay—from checking what the app order status says all the way up through contacting both drivers and restaurants directly if needed for more information about progress with preparing meals or any other potential roadblocks preventing efficient delivery times from being achieved like bad weather or vehicle problems occurring along route nodes traveled by drivers delivering food orders across local areas served by Grubhub services nationwide!


While it can be frustrating for customers to notice their Grubhub driver not moving, it is essential to remember that several factors can contribute to this situation. These factors may include traffic conditions, order preparation time, or even the driver’s need for a short break.

Understanding these potential reasons can help alleviate customer concerns and promote a more empathetic approach towards delivery drivers. By maintaining open communication with the driver and Grubhub customer support, customers can be better informed about their order status and find ways to manage their expectations.

Ultimately, patience and understanding are key to ensuring a positive experience for both customers and Grubhub drivers.

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