Did you know that there’s a way to cancel an order on Deliveroo? This is good news if your stomach is not ready for another round of spicy noodles or if you are simply not feeling like having a hotdog for dinner. Believe it or not, you can actually cancel your order and get a full refund before it even arrives at your doorstep.
Knowing how to cancel an order is important in case of any unexpected changes in plans or if there is an issue with the order.
How to cancel an order
Customers can cancel their Deliveroo orders either through the app or website.
To cancel an order on the app, customers can navigate to their current orders, select the order they wish to cancel, and then click “Cancel Order”.
To cancel an order on the website, customers can log in, go to their order history, select the order they want to cancel, and then click “Cancel Order”.
It is important to note that if the restaurant has already started preparing the order, it may not be possible to cancel the order. Than you need to contact the cusotmer support.
Contacting customer support
If customers are unable to cancel their order using the app or website, they can contact Deliveroo customer support.
Deliveroo’s customer support can be contacted via phone, email, or live chat.
When contacting customer support, it is important to have the order number ready to provide to the representative.
Why you can cancel an order on Deliveroo
There are several instances when you can cancel your order on Deliveroo. The most common reason is if you decide to change your order after you have already placed it. If you notice that the restaurant you have chosen offers different types of meals, you can simply click the wrong meal and choose the alternative instead.
You can also cancel an order if the restaurant is not able to deliver the meal to you on time. This is usually the case with very busy restaurants on the weekend when hundreds of customers order their meals at the same time. You will be notified about the expected arrival time of your food on the app. If the delivery person is more than 10 minutes late, you can cancel your order and get a full refund. Keep in mind that this option is only available during the weekend.
If you notice that the meal is not as advertised, you can also request a refund from Deliveroo. For example, if you ordered a steak and found out it is actually a vegan meal, you can cancel the order and ask for a full refund.
Is there a fee to Cancel an Order on Deliveroo?
Luckily, you will not have to pay any fee if you decide to cancel your order. This is because you are not charged until the order is delivered at your doorstep. Since you do not have to pay for the order if you decide to cancel it, you can actually use this feature to get a free meal.
However, there are some limitations to this. You can’t simply order a meal and cancel it whenever you want to get a free meal. Instead, you must order from a specific restaurant that offers a “free cancellation” option. This type of restaurants will allow you to order a meal and cancel it without any problems. If you order from a standard restaurant, there is a chance that the delivery person will not be able to cancel the order and return to the restaurant.
Cancelling a Deliveroo order is important to avoid any unwanted charges or issues.
Customers should cancel their order as soon as possible if they need to do so.
If customers are unable to cancel their order using the app or website, they can contact customer support for assistance.