Postmates is one of the most well-known delivery services in the United States. They are known for delivering everything from fast food to groceries to household supplies.
However, there may be instances when you need to cancel your Postmates order. It could be because the restaurant is closed, or there’s been a mix-up with your order. Whatever the reason, it’s essential to know how to cancel your order and receive a refund if necessary.
Can I Cancel a Postmates Order?
Firstly, you need to understand that there is minimal to no issue if you want to cancel an order scheduled for later. The funds will be refunded to your account, and you won’t face any problems.
However, suppose you decide to cancel your order after the restaurant has already started preparing your food or the courier is already on their way to deliver it. In that case, you will be responsible for paying for the meal and the cancellation costs. Postmates has to cover the expenses incurred by the restaurant and courier in such cases.
How To Cancel Postmates Order
Now, let’s dive into the steps involved in canceling your Postmates order. If you have an iPhone or Android device, canceling the order through the Postmates app involves simple steps.
- First, click on your profile icon located in the top-left corner.
- Click on recent orders to search for the order you wish to cancel, and once you find it, click on the exact order.
- Scroll down to see your order’s information and status, and at the bottom of the menu, select Help.
- Click on “cancel the order” in the pop-up menu, give your reason for the cancellation, and review the information about the cost you’ll incur.
- Then, if you’re sure, click on “cancel the order” to complete the process.
Can You Get the Refund
If you cancel your Postmates order after the restaurant has already started preparing the meal, or the courier has picked up the food, you may still need to pay a partial or full fee for the order and a possible cancellation fee.
Conclusion
Canceling your Postmates order is a straightforward process. You only need to know where and how to access the option to cancel an order in the Postmates app.
However, it’s essential to understand that canceling an order after the restaurant has started preparing the food may result in additional costs, so be sure to cancel your order promptly. Now that you know the steps involved in canceling your order, you can confidently order from Postmates anytime, knowing you can cancel if needed.
