Doordash ratings are probably the most important part of being a Doordash driver. The better your rating, the more orders you’ll get and it’s all about that sweet, sweet feedback loop. But what happens when things go wrong? How do you dispute a Doordash rating and get out of that terrible negative feedback loop?
Well, this post is for you then! Let’s check out some tips to dispute a Doordash rating and get out of the terrible negative feedback loop!
Know your rights as an employee
This is where it all starts. If your customer feels like something you did was wrong and you feel like you did nothing wrong, then you’ve got rights. You are not required to take anything, even if your customer says they will tip, if you feel like you did your job correctly, then you don’t have to take it. If a customer leaves bad feedback, you can dispute it and there’s no way Doordash can remove it.
Your rights when a customer leaves bad feedback
If you feel like you did everything correctly, then you have the right to dispute the bad feedback and Doordash can’t remove it. There’s no way to know why the customer left the feedback. It could be valid, it could be invalid, there’s no way to know so the best thing you can do is dispute it. There’s no way to remove feedback. You can’t even remove your own feedback. There’s no way to know what happened so you can’t change it. Instead, dispute it. Doordash has to remove it and you’ll get a rating of 4.9-5 again.
When you’re at fault
If you are at fault – maybe you left the door open, got the order wrong, or broke something – then the best thing you can do is apologize.
Apologize to the customer and then apologize to Doordash. You can write a comment on the order letting them know you’re sorry and then you can comment on their review letting them know you’re sorry. If something was broken, let Doordash know so they can send a new one.
If you got the order wrong, then you can give the customer a refund and let Doordash know so they can put a note on your account. This way, if this happens again, you’ll get more attention and be put on a list to go through the customer service training again.
If a customer left bad feedback without talking to you, go through their order and let them know you’re sorry. Let them know what you’re going to do about it and then comment on their review letting them know you’re sorry. Doordash won’t be able to ignore that and will most likely remove the bad feedback.
When you’re not at fault
If a customer leaves bad feedback and you know you did everything right, then you can and should dispute it immediately. You don’t have to let it sit there and hope they remove it.
Let Doordash know and dispute the feedback letting them know you did everything right. If they don’t remove the feedback, email the support team at firstname.lastname@example.org and they will review it. If they feel like you were right, they’ll remove it. If they don’t remove it, you can send a new email letting them know you dispute the feedback and why. Doordash has to remove it then.
Even if you’re a new driver, you can dispute it. Let them know that you didn’t do anything wrong. If you’re polite about it and let them know that you’re not trying to get away with anything, they’ll review it.
Tips to dispute a Doordash rating and get out of that terrible negative feedback loop!
If you’re at fault, apologize and let Doordash know so they can add a note on your account. If you’re not at fault, dispute the feedback right away. Let Doordash know you dispute the feedback and why. Be respectful and polite. Let Doordash know that you’re a driver and you want to keep your rating high so you can keep getting orders. They’ll take that into consideration and take care of the bad feedback.
If you follow these tips, you’ll be able to dispute a doordash rating and get out of that terrible negative feedback loop. You don’t have to take bad ratings. You have the right to dispute it and get it removed. So don’t let the bad ratings get you down. Be respectful, polite, and let Doordash know why you dispute the feedback.
Frequently Asked Questions
How Do I Get Rid Of Doordash Violations?
If you are a DoorDash driver and have received a violation, there are a few things you can do. You can reach out to DoorDash support for help, appeal the violation, or take your case to court.
Can You Change Doordash Rating?
Yes, you can change DoorDash rating. You can go to your account settings and change it there.
Do Doordash Customers See Your Rating?
Yes, DoorDash customers are able to see a driver’s rating. This rating is a score out of five that is meant to show how satisfied a customer is with the driver.
Taking Everything Into Account
There are a few ways to dispute a DoorDash rating. The first is to contact DoorDash customer service and explain the situation. The second is to go to the DoorDash community forums and post about the issue. The third is to tweet at DoorDash. Finally, you can also email DoorDash.