How To End Trip On Turo

Are you new to renting your car on Turo? Don’t worry, it happens to the best of us. Even experienced hosts and renters can sometimes fall foul of the Turo policies. If you’re ending your trip early, there are a few things you should know to avoid getting locked out of your account.

If you don’t end your trip by its specified end time, you may find yourself locked out of your account and unable to access any future bookings. You might think that this is just a measure designed to make sure users finish their trips, but in actual fact, it’s also about protecting Turo itself from potential risk.

There are lots of reasons why you might be forced to end a trip early:

  • Maybe the weather is making driving unsafe
  • Perhaps an emergency has arisen
  • Maybe something else has happened which makes continuing with the rental untenable.

Whatever the reason, here are some pro-tips on how to end your trip on Turo without getting locked out…

Check your insurance coverage before you end your trip

The first thing you need to do is check your insurance coverage. Make sure you know how your insurance will work if you need to end the trip early. This can save you from a lot of heartache, not to mention some hair-pulling frustration. Make sure you’re clear on who, what and how much you’re covered for, and how your coverage will apply in all relevant circumstances. If, for example, you need to end the trip because of a medical emergency that puts you and the renter in danger, you’ll need full coverage.

If you’re just feeling sick and don’t want to drive any longer, you’ll need to have medical coverage. And if you’re ending the trip because your car is in the shop and you have car rental coverage, you have the right to repossess the car and drop off the renter at their destination.

Don’t forget to ‘repossess’ your car

If you’re ending the trip because of a mechanical failure that means your car can’t continue to be driven, make sure you ‘repossess’ your car from the renter before you drop them off. This is just good practice: you don’t want to leave the renter with a car that doesn’t belong to them.

If the renter doesn’t have car rental coverage and you’re dropping them off at the repair shop, make sure you arrange for someone to meet them there to take them home. If you want to be extra cautious, you can even offer to give them a lift home yourself.

Be very careful about the reason you give for ending early

You should be extremely careful about the reason you give for ending the trip early. The one thing you don’t want is to have your car insurance claim marked as ‘completed’. You won’t get a refund or have the trip marked as ‘completed’ on your Turo profile if you don’t have car rental coverage.

If you’re ending the trip because of a medical emergency, you can use your insurance coverage to finish the trip, then mark the claim as ‘completed’. It’s important to mark the claim as ‘completed’ so that the trip is marked ‘completed’ on your Turo profile.

If you can’t end early, be sure to drop off the renter at their destination

If you can’t end the trip early for any of the reasons we’ve discussed, then you should be very careful about the timing. Make sure you don’t drop off the renter too early. If you drop the renter off too early, the trip will be marked as ‘completed’, and you won’t be able to rent your car again. If you’re ending the trip because you need to get the car to the repair shop, take the renter to their destination, then take the car to the repair shop as soon as possible. You’ll need to drop the car off at the repair shop as soon as possible if you plan to end the trip so you can rent your car again.

Bottom line

If you’re new to Turo, you might be wondering why you have to end your trip at all. Why can’t you just keep renting your car out as long as the renter is paying and there are no issues?

Well, it’s because Turo is a marketplace, and the market needs to be kept balanced. If you keep renting your car out, there won’t be enough cars to go around. That’s why you need to end your trip at some point, so that there is a balance between renters and cars.

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