Every business has the potential to make mistakes or have an off day. However, when you’re working in a customer service role it’s even more important to be consistently excellent. After all, one unhappy customer can lead to plenty more if your organization doesn’t take action quickly and effectively.
Each of the rideshare services that operate in cities all across the globe currently have their own unique set of challenges. For example, Uber Eats has struggled with various issues regarding delivery drivers stealing food from customers as well as general concerns about safety.
These are some common issues that customers report with Uber Eats and some best practices on how you can file a complaint with Uber Eats.
Delivery Drivers Taking Food
If you’ve had an Uber Eats delivery driver take your food, you’re not alone. This is a bigger issue in some cities than others, but it happens often enough to have made headlines many times in the past year. What can you do if you have a driver take your food?
First, try to get their name. That will help you with your complaint. Also, try to grab the receipt that they give you, which should have their name on it.
If there is no way to get their name, then you can try to get some information about the car. If you have your phone charged, open up the Uber Eats app on your phone and try to get the license plate number of the car. There may be people around who can help you get that information as well, if you don’t have your phone.
You can also try to take a picture of the car if you can. If you feel unsafe, then definitely make sure to report it to the restaurant and the police. Uber Eats should also be able to help you with this, too.
If you are in an Uber Eats car, you will know if you have the right driver by checking their name against the one listed on your app. If you feel unsafe, you should report this to Uber immediately. If possible, try to get the license plate number of the car, and get the driver’s name. If you are at your destination and feel unsafe, get the police involved. If you have an app on your phone, you can report these issues to Uber Eats. If you are having an issue with a delivery driver, it is recommended to try to resolve the issue with the driver first before escalating to a complaint. If the issue is not resolved with the driver, or any other issues such as food safety or food cleanliness, then file a complaint with Uber Eats.
Tracking and Timing Issues
If you ordered a meal but did not receive it within the estimated amount of time, you should report that to Uber Eats. If you did receive your meal but are not happy with the amount of time it took to get your meal from the restaurant to you, you can report that as well. If you are not happy with the timing of your meal or feel like the tracking of your meal is inaccurate, report this to Uber Eats. There is a button on the bottom right corner of your app that says “feedback” that will allow you to report any issues you have with any part of the Uber Eats experience.
Uber Eats Cancellation Fee Issue
If you request a refund from Uber Eats due to a variety of reasons such as no available drivers or the app simply not working, you may be charged a cancellation fee. However, if you report the issue to Uber Eats and they have no record of it, you are likely to have to pay the cancellation fee. To avoid this, if you have an issue with the app, try to report it to Uber Eats.
Take Action And File A Complaint With Uber Eats
The best way to get your complaint through to Uber Eats is to first report your complaint through the app. Then, follow up with a call to their customer service team. You should also be sure to include all relevant information such as your name, the date and time of your order, your order reference number, and the specifics of your complaint. When you file a complaint with Uber Eats, you’re letting them know that you expect the best from them. This allows them to make changes to their policies, procedures and practices so that they can provide you with a better experience.