As with any business, there will be times when something goes wrong and you need to voice your concerns. You might be unhappy with a service, process or product and are probably itching to tell them exactly how you feel. So, how do you go about doing that?
Well, unfortunately it’s not quite as straightforward as just calling them up and letting them know, but luckily it’s still not all that difficult either. There are plenty of customer services out there that make things super easy if you have an issue with a company. But when they don’t give you the kind of help you need, it can get frustrating fast. That’s why we’ve compiled this handy little guide on how to file a complaint with Uhaul.
What to do when things go wrong
There’s really no way to avoid it, but sometimes things just go wrong. Maybe you’ve ordered something and it’s not what you wanted, or maybe you’ve had an issue with a service. Whatever the case, we encourage you to give the company a chance to make it right before moving forward with filing a complaint.
First, try speaking with a customer service rep. If you’ve been given a product or service, and it’s just not what you wanted, a customer rep might be able to offer you a refund, exchange, or other form of solution. If you’re still unhappy and feel like you need to take things a step further, you can file a complaint with the company. There are a few different routes you can take to do this.
How to file a complaint with U-Haul
The first step when filing a complaint is to make sure you have your facts straight. What happened, when did it happen, and who was involved? Make a note of any and all details surrounding the situation.
When you’re ready to get started, make sure to start by contacting the company’s customer service team. You can find their contact info on the company’s website or on the receipt for your product or service. Make sure to be respectful and polite when talking with a rep. It’s important to maintain a level of professionalism throughout the process. Keep track of the details of your conversation and jot down notes so you don’t forget anything.
Record your conversations
There are lots of different apps and web-based software that allow you to record your phone calls. This can be a great way to make sure you have concrete evidence in case a complaint doesn’t go your way. If you feel like you’re being dismissed or ignored by a rep, let them know that you’re recording your call and that you intend to bring your complaint to a higher level of management. There are lots of different services that allow you to record phone calls. Some of them are free, while others offer a free trial period before requiring a subscription.
Write an email (Or three)
If you’ve already spoken to a rep and they’ve dismissed your complaint, you can help escalate things by writing a formal email. This is a good move when you feel like you’ve already exhausted your options with the company’s customer service team. Someone higher up in the company will review your complaint and see it on their end.
Complaints can be a really helpful way to help improve businesses and services. A company can only improve when they know what the areas for improvement are. If you’re not sure where to begin, start by reading Uhaul’s customer service policy.
You can usually find this info on their website or in the back of their trucks. Remember, stay polite and professional and keep track of the details surrounding your complaint. This will make things much easier if you decide to escalate your complaint.