How to File GrubHub Complaints: A Guide for Customers

Sometimes things go wrong, even when we order food from an app as reliable as Grubhub. It can be frustrating when your order is wrong, late, or missing food.

Fortunately, Grubhub takes customer service seriously and has several ways for customers to file complaints. In this blog post, I will provide a step-by-step guide on how to file Grubhub complaints to resolve any issues you may be experiencing.

Common Grubhub Issues

Before we dive into the process of filing a complaint, let’s first identify some of the common issues that Grubhub customers may encounter:

  • Wrong Order or Order Never Came: Sometimes, the food that arrives at your doorstep is not what you ordered, or it doesn’t arrive at all. This can be frustrating, especially if you paid for the food in advance.
  • Missing Food: You may find that parts of your order are missing when it arrives. This could be anything from a missing side dish to an entire main course.
  • Late Delivery: Late deliveries can be a big problem, especially if you’re hungry and waiting for your food. While delivery times are estimated, some customers find themselves waiting well beyond the estimated time for their food to arrive.

Filing A Grubhub Complaint

Now that you know what issues Grubhub customers commonly face, let’s explore how to file a complaint with the company. Here are four ways to get in touch with Grubhub’s customer service team:

Via Phone

One of the easiest ways to file a complaint is to call Grubhub’s customer service phone number, which is 1 (877) 585-7878. This service is available 24 hours a day, seven days a week. When you call, be sure to have your order number and a clear explanation of your issue.

Grubhub Live Chat

Another way to file a complaint is through Grubhub’s live chat feature. Some customers have reported waiting up to an hour to speak with a representative, so be prepared for a potential wait. Once you’re connected, explain your issue and provide the order number.

Through Social Media

When it comes to reaching out to Grubhub customer care, Twitter can be a game-changer. By sending a message to their @Grubhub_Care Twitter account, you can quickly connect with others who have had similar experiences and start a conversation.

Additionally, Twitter offers the unique opportunity to make your voice heard by a wider audience, which can ultimately lead to a quicker resolution to your issue. If you need to share more details about your complaint, you can also send a private message by simply clicking on the envelope icon. So, the next time you have an issue with your Grubhub order, don’t hesitate to turn to Twitter for help.

File A Complaint With BBB

Finding yourself in a situation where your experience with GrubHub was not up to your expectations can be frustrating. However, before jumping into filing a complaint, it’s important to reach out to GrubHub to try and find a resolution. If that proves unsuccessful, filing a complaint with the Better Business Bureau (BBB) is another option. The BBB offers a platform to file a complaint, leave a review, or report a scam.

To file a complaint against GrubHub on the BBB website, visit their business page and click on “File a Complaint”. It’s important to note that if you’re looking for a refund, choosing the option to file a complaint is likely your best bet.

What Happens After A Complaint

If you’ve filed a complaint with Grubhub, the next steps may seem a bit unclear.

However, you can expect to receive an email from the company outlining what happens next after you speak to a customer service representative on the phone. If the solution agreed upon is a refund, the money should arrive in your bank account in three to five business days.

However, if a week goes by and you have not received the refund, it may be necessary to reach out to customer service for a follow-up. It’s worth noting that there have been reports of Grubhub being slow or completely failing to follow through on their promises, so it’s important to keep an eye on your bank account and follow up as needed.


Filing a complaint with Grubhub doesn’t have to be a stressful process. Knowing the common issues and the best ways to file a complaint can make the experience quick and painless.

Remember to provide clear details about the problem you’re experiencing, including order numbers and specific issues, whether it’s wrong orders, missing food, or late deliveries. The Grubhub customer service team is dedicated to helping resolve issues and making sure you receive the best possible service, so don’t hesitate to reach out if you need assistance.

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