How to Get a Refund on Postmates for Cancelled Orders or Missing Items

Postmates is a convenient delivery service that enables customers to get their favorite foods and products delivered to their doorstep. However, things don’t always go according to plan, and sometimes orders are cancelled or items are missing.

In these situations, it’s essential to understand Postmates’ refund policy and learn how to request a refund to get your money back. In this blog post, we’ll provide you with a comprehensive guide on how to get a refund on Postmates for cancelled orders or missing items.

Postmates Refund Policy

It’s important to note that Postmates states that all orders are non-refundable. However, if food is incorrectly delivered or includes contaminants, the delivery service will compensate the customer. In most cases, the customer will receive the correct order later on, or they’ll receive credit points that they can use in the app.

How to cancel a Postmates order

If you need to cancel a Postmates order, follow these simple steps:

  1. On the order status page on your mobile app, tap “HELP.”
  2. Tap “Cancel Order” on the menu that pops up.
  3. Select your reason for cancelling, hit “Continue.”
  4. Confirm with “CANCEL DELIVERY.”

How to Request a Refund on Postmates

To get a refund on Postmates, you need to follow these steps:

  1. First, open up your Postmates app or webpage and sign into your account.
  2. Navigate to your order history; the icon on the mobile app for this page looks like a clock.
  3. Find the order you had a problem with and select it.
  4. Here you can choose several options, including “Items damaged, missing, or incorrect.”
  5. Once selected, the next screen allows you to choose additional options about what went wrong so that you can provide more feedback to Postmates.

How to Contact Postmates Customer Service

There are two ways to go about getting help from Postmates customer service:

  1. If you need help during a live Postmates order, go to the order tracking screen to cancel the order or get help. Alternatively, you can call Postmates/Uber Eats support at 1-800-253-9377.
  2. If you need help after your order is complete, use the Get Help option at the bottom of every order receipt. Alternatively, you can go to and log in to get help.


Postmates is an excellent service that enables you to enjoy your favorite foods and products without leaving the comfort of your home.

However, things don’t always go according to plan, and sometimes you might receive a cancelled order or missing items. Knowing how to get a refund on Postmates is essential in such situations, and we hope this comprehensive guide has helped you understand the process better.

Remember to follow the outlined steps, and if you have further issues, feel free to contact Postmates customer service for help.

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