If you are an avid user of BigBasket, you might have often stumbled upon situations where you wanted to return the items you had ordered. This can happen for a variety of reasons: You may not like the product once it arrives at your doorstep; you may find that the product is damaged or isn’t as new as you had expected it to be; or it may have just been a one-time purchase that doesn’t need to be reordered again.
Whatever the reason may be, returning these items in BigBasket is quite simple. If you want to know how to return items in BigBasket, keep reading.
What items can be returned?
Just like any other eCommerce store, BigBasket has a very strict return policy. However, BigBasket has also made sure that this policy is as consumer-friendly as possible.
The items that can be returned by BigBasket customers are:
- Groceries: Frozen Foods, Fresh Fruits and Vegetables, Dairy Products, Refrigerated Products and Snacks.
- Home Care Products: Soap, Toilet Cleaning Products, Baby Care Products, Air and Home Fresheners, Disinfectants, Detergents and Washing Products.
- Household Products: Kitchen and Bathroom Cleaning Products, Kitchenware and Storage Products, Electrical and Tools, Bedding and Baby Products, Office Products, Personal Care and Health Products.
- Health and Wellness Products: Ayurvedic Products, Health Supplements, Nutrition and Fitness Products, Fitness Products, Sports Accessories and Beauty Products
- Grocery and Household Products for Kids
How to Return Items in BigBasket?
Unlike some other eCommerce stores where you can only initiate a return if the product is damaged, BigBasket tries to be as flexible as possible. You don’t need to give any specific reason for your return.
Step 1: Find the Item You Want to Return
To begin with, find the item you want to return. This can be done by logging into your BigBasket account. Once you are logged in, you can use the “My Orders” feature to find the orders you have placed in the past. You can also use the search bar at the top of the page to search for the item you would like to return. Once you find the item you want to return, make a note of its SKU, name, and quantity. Before moving on to the next step, make sure you check the following:
- The item is unused and undamaged
- The packaging is not damaged
- The expiry date of the item has not passed
If the item meets the above-mentioned criteria, you can proceed to the next step. If not, log out of your BigBasket account and return the item to the BigBasket store before proceeding to the next step.
Step 2: Go to the Returns Page
If you have found the item you want to return, you can go to the “Returns” section in the BigBasket app or website. On this page, you can select the reason for which you are returning the product. You can choose the category that best describes your reason for returning the product from the drop-down menu. Once you have selected the category, you can enter your reason in the text box provided. Make sure you provide valid and genuine reasons while returning the product to the BigBasket store. There are nine different reasons that you can choose from when returning items to the BigBasket store. They are as follows:
- Wrong item
- Damaged item
- Defective item
- Missing item
- Incorrect quantity
- Incorrect price
- Product missing packing
- Product missing original features
Step 3: Select the Reason for Returning Your Order
Once you have selected the reason for which you are returning the product, the next step is to select the quantity of the items you are returning. You can select the quantity from the drop-down menu provided. Once you have selected the quantity, you need to click on “Add to Cart”. You will be redirected to a page where you will be asked to enter the reason for which you are returning the products. You can choose the same reason that you selected on the “Returns” page or you can select a different reason.
Step 4: Print and Drop Off Receipts at a BigBasket Collection Point
Make sure you keep a copy of the printed slip with you until you get an email from the BigBasket team confirming that they have received the products.
Step 5: How To Track your Refund in BigBasket?
If you are returning the products to the BigBasket store, you can track your refund by logging into your BigBasket account. On the “Order History” page, you will find a “Refund” option. Click on this button and select the product to which you want a refund. You will be shown a “Refund Confirmation” page. This page will provide you with the details about your refund. You can also use the “Refund” section on this page to track your refund. You will be able to see the status of your refund along with the date on which it was processed. If you are returning the products to a collection point, you can use the “Refund” option from the “Order History” page. You will be shown a “Refund Confirmation” page. This page will provide you with the details about your refund.
Limitations of returning items in BigBasket
Whilst BigBasket has tried to make returning items as easy as possible, there are a few limitations that you need to keep in mind. For one, you can only return items within 30 days of receiving the order. You will also be limited to returning a maximum of two orders per month. You cannot return frozen food items or fresh fruits and vegetables. Similarly, you cannot return refrigerated items if they have been opened. You will also have to make sure that you have not used the product in any way before returning it.
BigBasket is one of the most popular eCommerce stores in India. However, that doesn’t mean that it is in any way limited to Indian customers only. It is also a great place to shop if you are an expat living in India. This is because, unlike many other eCommerce stores, it offers free shipping and cash on delivery even if you are an expat customer. Shopping online with BigBasket is also easy. You can use their app or website, or you can even shop through their Facebook page. Now that you know how to return items in BigBasket, you can make good use of their return policy. Make sure to read the terms and conditions of their return policy before returning anything, though.